I wrote a few months ago about the coming changes in Dynamics CRM 2013 (previously codenamed Orion). At the Worldwide Partner Conference a few weeks ago, Reuben Krippner did a good demo of the new features. And this time it was a proper live demo, not just prepared screenshots. Its on YouTube:
The actual demo starts at 38:55, before that its roadmap and scene setting.
Around 46:20 Reuben uses a custom process called "Unexpected Baby" to great effect to show the flexibility of the new/improved process features.
At 49:23 there is a demo of the Surface app, and at 51:18 there is a demo of the iPad app, wherein Reuben treads a delicate path between showing that Microsoft take the iPad seriously, while also making sure he gets in a few jokes at Apple's expense.
And when is this coming to CRM Online customers? This post by PowerObjects says that:
Microsoft intends to upgrade all CRM Online customers to CRM 2013 between October and early January 2014. An email notification of your planned upgrade date will be sent to a number of addresses involved with your CRM organization. Customers will have the ability to reschedule to available time slots up to two hours before the upgrade appointment. Customers will need to provide two potential upgrade dates.